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Real-Time Service Updates

5/12/2026

11:30

Resolved

Service restored for Lantern Village. Thank you for your patience!

5/12/2026

09:00

Resolved

All systems are currently operating normally. There are no reported outages or disruptions at this time. Our team continues to monitor the network around the clock to ensure reliable service. If you experience any issues, please don’t hesitate to contact support.

Report an Outage

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Support Center

Frequently Asked Questions

What should I do if I experience an outage?

If you’re experiencing an outage, you can report it directly on our “Report an Outage” page. Alternatively, contact our support team for immediate assistance. We recommend checking the status updates to see if there is an ongoing outage in your area.

How do I check the status of an ongoing outage?

You can check the latest updates about any ongoing outages by visiting our Network Status Center. Our team will provide regular updates, including estimated resolution times, so you’re always informed about the progress.

Do you have a Service Level Agreement (SLA)?

We have an SLA uptime of 99.997% for our commercial customers. Contact business sales for more information.

What is the standard SLA for IPTV/VoIP services?

Our standard Service Level Agreement (SLA) for IPTV and VoIP services includes the following:
Tech Dispatch Turnaround Time: Within 24 hours.
Incident Response Time: Within 8 hours.
‍Resolution Timeframes: Varies based on the severity of the issue.
For more details, please refer to the Master Service Agreement (MSA) you signed.

What about the SLA for commercial internet customers?

Commercial internet customers should refer to their specific Master Service Agreement (MSA) for SLA details.

What's the fastest way to reach you in case I need help?

You can give us a call at 713-272-4600 or send us a message here.

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