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Trusted by Houstonians since 1953

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Report Outage

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My Account

Account

Business

SOLUTIONS

Speed and reliability

Experienced creativity

ADDITIONAL SERVICES

Partners

Attract buyers with fast tech

INDUSTRIES

Professional Services

Residential

Fiber to the Home

Fiber Internet

Home Internet, TV & Phones

Helpful Links

About

About Us

Company

Focused on Houston

Our History

Explore over 70 years of innovation

Network Footprint

From Willis to Galveston

Customer Reviews

Trusted by Houstonians since 1953

Resources

Hurricane Preparedness

Support

Troubleshooting & Support

AI Helpdesk

Cutting-Edge Assistance, Anytime

WiFi Issues

Stay Connected, Hassle-Free

Password Recovery

Secure Access, Swift Recovery

Speed Test

Test. Optimize. Enjoy.

Getting Started

Setting Up

Embrace the Gigabit Lifestyle

Choosing a Router

Choose Wisely, Surf Smoothly

FiberTV Setup

Revolutionizing Entertainment

Tips & Tricks

Optimize Your Experience

Get in Touch

Call us

24/7 NOC

Send us a Message

We're Just a Click Away

Report Outage

Service Disruption Alert

Report Dark Fiber Outage

Fiber Disruption Alert

My Account

Account

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Report an Outage | Report a Dark Fiber Outage | AI Support Center

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10555 Westoffice Drive Houston, TX, 77056

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Corporate HQ

10555 Westoffice Drive Houston, TX, 77056

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Call us

713-272-4600

24/7 NOC

AI Support Center

Get answers to common questions here

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the Gigabit Lifestyle.

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Frequently Asked Questions

What are your hours?

We are open Monday - Friday from 8AM to 5PM. Our NOC is open 24/7 to support business and residential customers.

Do you offer home service?

We offer speeds from 100Mbps to 1Gbps with symmetrical speeds and unmatched reliability. You can enhance your fiber connection with Fiber TV - including streaming on up to 5 devices - and Fiber Phone service.

Is service available in my neighborhood?

Check availability and see pricing here.

How long does it take to activate services?

The time it takes to activate your Phonoscope Fiber service can vary depending on a number of factors, such as your location and whether new fiber infrastructure needs to be installed at your premises. We always aim to get you up and running as quickly as possible, but we also want to ensure the service is set up correctly for the best experience. Please contact our customer service team with your specific information for a more detailed estimate. Your patience and understanding are greatly appreciated.

How do I pay my bill?

Do you include the WiFi hardware (router) with internet service?

At Phonoscope Fiber, we prioritize giving our customers the flexibility to choose the best equipment for their specific needs. WiFi needs can vary greatly based on the size of the home, number of devices, and specific usage requirements. By not including a specific router with our service, we enable our customers to select a router that fits their individual needs and preferences, whether that's a basic model or a high-end router with advanced features. This approach ensures the best possible internet experience for every user. As always, our support team is more than happy to provide guidance and recommendations for choosing the right hardware. See our router recommendations.

Can the activation fee for my service be waived?

While we understand that any additional fees can be a concern, our one-time activation fee helps cover the costs associated with setting up new services, including equipment and labor. Unfortunately, we are unable to waive this fee. We appreciate your understanding and assure you that we strive to provide the best value for our services.

Do you offer any discounts on your services?

At Phonoscope Fiber, we periodically offer special promotions for new and existing customers. However, we do not have standard ongoing discounts such as for seniors or military personnel. Our prices are carefully set to offer all customers the best value possible for our high-quality, reliable services. Thank you for your understanding.

What's the fastest way to reach you in case I need help?

You can give us a call at 713-272-4600 or send us a message here.

What is your handoff for business customers?

We hand off a 10/100/1000Mbps [TS2] CAT5, CAT6, or fiber full-duplex Ethernet connection to customers. If this is a private point-to-point or point-to-multipoint connection, you use your own IP addresses, as we will be transparent to your networks. If this is an Internet connection, we will assign public IP addresses and work with you to determine the most effective way to utilize the link.

What is the process for setting up business service?

After you sign a Master Service Agreement and a Service Order, we assign a dedicated Project Manager (PM) to your account. Your PM will email you an implementation activity schedule and coordinate the installation with you. Your PM is always readily available to answer any questions during the process. Depending on your requirements, we will drop 2 CAT5/ 2 optical fiber or install a data switch. We begin billing once service is activated

What type of technology do you use?

Our Houston area metro network offers over 4,000 fiber route miles, over 200 rings for redundancy, and Layer 2 and Optical Wavelength infrastructure for 20Tbps capacity featuring full IPv6 support. View our network footprint.

Do you provide IP addresses?

Phonoscope will provide you with public IP addresses if you order internet service. You will receive an IP Justification (IPJ) Form. The American Registry for Internet Numbers (ARIN) requires a written justification to demonstrate that we are using IP allocations efficiently.

Do you have a Service Level Agreement (SLA)?

We have an SLA uptime of 99.997% for our commercial customers. Contact business sales for more information.

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