Report an Outage.

Before You Report a Fiber Outage:
‍Please check that your power is on and all your equipment (like routers, switches, and modems) is working properly. Many issues that seem like fiber outages are often due to power problems or equipment malfunctions. By checking these first, you can help us resolve your issue faster.
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If you’ve experienced a power outage due to severe weather, you can check the expected restoration time on the CenterPoint Outage Tracker.
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Thanks for your help!