Engaging in any excavation or construction work without knowing what's beneath the ground can be dangerous and costly. To protect our fiber network and ensure your safety, please follow these steps before you dig:
811 is the national call-before-you-dig phone number. Anyone who plans to dig should call 811 or go to their state 811 center’s website before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t unintentionally dig into an underground utility line.
You should call 811 or use your state 811 center’s website a few business days before you begin any digging, including common projects like planting trees and shrubs or installing fences and mailboxes. The specific amount of advance notice that you are required to provide varies by state.
You will need to know the address of where you plan to dig, including the county and nearest cross street, as well as the type of project you’re completing and the exact area on the property where you’re planning to dig. Whether you call 811 or make your request online, you’ll need the same info.
You need to wait a few days to allow utilities to respond to your request and ensure that all utilities have indeed responded to your request before breaking ground. Once all utilities have marked their buried lines, you should dig carefully around any utility marks and consider relocating projects that are close to buried utilities.
Know the details of your project, such as depth and location of digging, type of work, and duration of the project.
In the U.S., dial 811 to reach the local one-call center. This call is a legal requirement, not just a suggestion. It's a free service and must be made a few days before you plan to dig.
When you call, provide detailed information about your digging project. The operator will inform utilities in your area about your plans. Within a few days, they will send locators to mark the approximate location of underground lines with flags or paint.
Respect the markings and dig carefully around them. Hand digging is recommended within two feet of marked lines to prevent damage.
Proceed with your project. Remember to dig safely, avoiding the marked areas where utilities are located.
In case of an accidental cut or damage to a fiber cable:
Safety should always be your top priority. Please follow these guidelines to help prevent service disruptions and ensure the safety of everyone involved.
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We offer speeds from 100Mbps to 1Gbps with symmetrical speeds and unmatched reliability. You can enhance your fiber connection with Fiber TV - including streaming on up to 5 devices - and Fiber Phone service.
The time it takes to activate your Phonoscope Fiber service can vary depending on a number of factors, such as your location and whether new fiber infrastructure needs to be installed at your premises. We always aim to get you up and running as quickly as possible, but we also want to ensure the service is set up correctly for the best experience. Please contact our customer service team with your specific information for a more detailed estimate. Your patience and understanding are greatly appreciated.
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At Phonoscope Fiber, we prioritize giving our customers the flexibility to choose the best equipment for their specific needs. WiFi needs can vary greatly based on the size of the home, number of devices, and specific usage requirements. By not including a specific router with our service, we enable our customers to select a router that fits their individual needs and preferences, whether that's a basic model or a high-end router with advanced features. This approach ensures the best possible internet experience for every user. As always, our support team is more than happy to provide guidance and recommendations for choosing the right hardware. See our router recommendations.
While we understand that any additional fees can be a concern, our one-time activation fee helps cover the costs associated with setting up new services, including equipment and labor. Unfortunately, we are unable to waive this fee. We appreciate your understanding and assure you that we strive to provide the best value for our services.
At Phonoscope Fiber, we periodically offer special promotions for new and existing customers. However, we do not have standard ongoing discounts such as for seniors or military personnel. Our prices are carefully set to offer all customers the best value possible for our high-quality, reliable services. Thank you for your understanding.
We hand off a 10/100/1000Mbps [TS2] CAT5, CAT6, or fiber full-duplex Ethernet connection to customers. If this is a private point-to-point or point-to-multipoint connection, you use your own IP addresses, as we will be transparent to your networks. If this is an Internet connection, we will assign public IP addresses and work with you to determine the most effective way to utilize the link.
After you sign a Master Service Agreement and a Service Order, we assign a dedicated Project Manager (PM) to your account. Your PM will email you an implementation activity schedule and coordinate the installation with you. Your PM is always readily available to answer any questions during the process. Depending on your requirements, we will drop 2 CAT5/ 2 optical fiber or install a data switch. We begin billing once service is activated
Our Houston area metro network offers over 4,000 fiber route miles, over 200 rings for redundancy, and Layer 2 and Optical Wavelength infrastructure for 20Tbps capacity featuring full IPv6 support. View our network footprint.
Phonoscope will provide you with public IP addresses if you order internet service. You will receive an IP Justification (IPJ) Form. The American Registry for Internet Numbers (ARIN) requires a written justification to demonstrate that we are using IP allocations efficiently.
We have an SLA uptime of 99.997% for our commercial customers. Contact business sales for more information.