What to Do If You Encounter Broken Fiber

Fiber optic cables are a vital part of our modern digital infrastructure, but if broken or damaged, they can pose a significant safety risk. If you encounter broken fiber, it's essential to follow the steps outlined below to ensure both your safety and the integrity of the network.

Step 1: Don't Touch

Broken fiber optic cables can cause injury. Avoid touching the broken fiber or any exposed ends.

**Warning**: Never touch the broken ends of a fiber optic cable. The glass shards can cause serious injury.

Step 2: Secure the Area

Keep others away from the area. If possible, mark the area to alert others to the potential hazard.

**Tip**: Use caution tape, cones, or any other visible items to mark the area around the broken fiber.

Step 3: Report the Damage

Contact Phonoscope Fiber immediately to report the damage. Our team will dispatch a trained professional to handle the situation.

**Note**: You can report broken fiber on our Report Outage page or by calling our 24/7 NOC for support.

Step 4: Don't Attempt to Repair

Never attempt to repair the cable yourself. This should be left to the professionals who have the appropriate tools and training.

**Warning**: Repairing fiber optic cables requires specialized knowledge and equipment. Never attempt to repair the cable yourself.

Step 5: Stay Informed

Visit our 'Safety Central' page for more information on how to handle potential hazards related to fiber optics and other services.

**Tip**: Stay prepared by familiarizing yourself with our safety guides. You'll find valuable information on internet safety, AI safety, and what to do before digging. Remember, safety is our priority. Always exercise caution when dealing with damaged infrastructure.