Returning Your Equipment After Cancellation

Returning Your Equipment After Cancellation

A step-by-step guide on how to return your Phonoscope Fiber equipment within 30 days after canceling your service to avoid a $150 charge.

If you've recently canceled your Phonoscope Fiber service, you must return all equipment provided by us to avoid incurring additional charges. This article outlines the process for returning your equipment safely and promptly.

Deadline for Equipment Return

Timeframe: You have 30 days from the date of service cancellation to return all Phonoscope Fiber equipment.

Late Fee: Failure to return the equipment within the 30-day window will result in a one-time $150 charge.

How to Return Your Equipment

  1. Locate All Equipment: Gather all the equipment provided by Phonoscope Fiber, such as modems, routers, and any other devices.
  2. Package the Equipment: Safely pack the equipment in a box, ensuring it's well-cushioned to prevent any damage during transit.
  3. Label the Box: Clearly write your account number and name on the outside of the box for identification.
  4. Shipping Address: Send the package to the following address:
Phonoscope Fiber
10555 Westoffice Dr.
Houston, TX 77042
  1. Postage: Ensure you've attached appropriate postage to the package. We recommend using a trackable shipping method.
  2. Confirmation: Keep a record of the shipping receipt and tracking number for your records.

Contact Us

If you have any questions or concerns about returning your equipment, please visit Phonoscope Fiber Contact Us.

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